Got questions?
We’re here for you!
Prelove You believes wholeheartedly in the circular system, and that means encouraging our users to give as well as take. Pro tip: start thinking of your unwanted clothes as currency—then get into the habit of clearing out your kids’ closets as often as possible!
Our grading process takes 5-7 business days.
We love that you’re buying into a better future for the planet. That’s why we award 1 credit to each item that doesn’t meet our wear-again criteria. And, rest assured, your item won’t end up in landfill. We’ve partnered with the folks at the brilliant non-profit, Green Tree Textile Recycling, to ensure it is upcycled responsibly.
Yes. We don’t accept pre-worn socks and underwear for hygiene purposes. And, while we don’t accept hair accessories (like headbands and barrettes), we do accept hats.
The customer, regardless of membership level.
It depends on your membership level… Lite pays all shipping costs Luxe pays a $9.95 flat fee Limitless gets free shipping!
Average ship time is up to 5 days, depending on where you live in the US (unless you pay for expedited)
That’s the beauty of Prelove You! Send them back with your next haul, and earn more credits to spend. Unlike traditional rental services, you can hang onto items for as long as you like.
Anything else we haven’t covered?
We’d love to hear from you.
Email us at hello@preloveyou.com
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